The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
Unconnect the hoop lay it on the floor in a warm area. Hoop should open up and eventually lay completely flat to the ground. Playing with the hoop also helps. Allow up to a 4 days for the hoop to regain shape. If the hoop does not shape up by 4 days contact with a photo.
All hoops are measured in OD. (Outside Diameter) Custom sizes can be requested in the note to seller. I'm capable of making hoops in ID (Inside Diameter), half sizes, and random sizes.
For most orders I ship 1-3 day USPS priority however form time to time USPS experiences delays in shipping due to unforeseen circumstance. Since USPS is a third party in the transaction Pop Lock and Hoop It can not be held responsible for any delayed, lost or stolen packages. The best way to track down a delayed,lost or stolen package is to contact your local USPS with your tracking number. However if your package has been lost or stolen or severely delayed(more than 5 days since shipment) please contact us for possible solutions.
Please contact us right away with a photograph of item.