At this time there is major back up with the post office, orders with tracking are not being scanned and orders are also arriving within 2-4 weeks instead of 2-5 postal days. Unfortunately there is not anything I can do to help orders move faster. Due to the large volume of orders that have not arrived on time I can not assist with lost packages until 30 days form the ship day at many items are arriving within that time. For any orders $50 plus I do add tracking (which may not be scanned) and insurance. I'm really sorry to see the number of people affected by this but your patience is greatly appreciated and I will do everything within my power to ensure your orders are received. Also please keep in mind I do not offer returns or refunds all orders are final, all customers will receive what they order.
NOTICE: HIGH ORDER VOLUME PLEASE BE PREPARED FOR FULL PROCESSING TIMES. At this time I am experiencing higher volume then holiday season please be prepared for full processing times or longer processing times. At this time my supplier for rainbow window film is shipping supplies later than I expected and there will be delays sun catchers, I will establish new ship by dates and you will be notified as soon I can you can expect a couple days added to the processing. I am working round the clock to get orders out and get to messages as soon as I can. I will answer all questions within 24-36 business hours Monday through Friday. Please note if I don't respond right away its because I'm busy making and shipping orders as I am a one person team. Thank you for all the orders, feeling blessed
. <3COVID-19 UPDATE: I'm fully operational at this time. I will be shipping colored non taped hoops and decals in 3-5 business days all other items ship in 6-10 business days. Please keep in mind ALL ORDERS ARE 100% FINAL. Due to the nature of my business every order is custom made to order, I do not offer refunds or cancellations for ANY reason I only offer exchanges before shipping. If for any reason there are delays I will notify you with a new ship date.
SHOP CHANGES:You may notice my shop is changing, I plan to sell off most of my polypro inventory and later restock with a handful of colors. I will no longer be offering bulk discounts on hoops as I am not purchasing colors in large quantities. I plan to maintain my stock of sectionals and taped hoops and staffs. I will be moving forward with new products and eventually rebranding my shop. I no longer offer rush processing as it has been to hard on my body so my current build times are what I am able to do and maintain my health and well being. I appreciate all of my amazing customers and thank you for sticking with me through this time of growth and change.
2-5 DAY SHIPPING WITH TRACKING NO INSURANCE IS NOW INCLUDED ON ALL FLOW TOYS AND HOOPS. All hoops will be shipped in poly mailer, option to upgrade to poly-mailer 1-3 day priority and cardboard envelope 1-3 day priority for an additional fee.Processing on colored single connection Polypro and HDPE hoops 3-5 business days. All other hoops expect on average 5-7 business days (M-F) however orders may take up to 10 business days to process during holiday (Black friday to early January)season and spring. I'm available to answer messages Monday thru Friday please allow 24-36 hours for response.